Terms and Conditions
These terms and conditions apply when you reserve a room at our hotel. You will be asked to confirm your acceptance of these terms and conditions when you make a reservation.We reserve the right to amend these terms and conditions at any time and you should therefore check them whenever you make a reservation. The terms and conditions which apply to your reservation will be the version in place on the date you make your reservation.In these Terms and Conditions the following definitions apply
Definitions
“Company” “us” or “We” means Lords Hotel, “Booking” means a booking for accommodation, and/or any other services or items booked with us. “Contract” means your Booking, these Terms and Conditions, and any other terms and conditions stated to apply to your Booking. “Hotel” means the hotel premises for which your Booking is made.“Terms” means these terms and conditions. “Website” means https://www.lordshotellondon.co.uk,. “VAT” means value added tax.
Bookings
All Bookings at the Hotel are subject to these Terms. You must be at least 18 years old to make a reservation. When you book you will be informed of any minimum length of stay, the amount of any deposit and any cancellation charges. Other conditions may apply which will be specified when you make your booking.
Check-In / Check-Out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity, for example by providing their passport/identity card/driving licence. These records will be kept for at least 12 months and may be disclosed to a third party as required by law. We reserve the right to refuse entry to persons who cannot provide the information mentioned in this paragraph. Unless otherwise stated on the booking confirmation, guests may check-in at any time from 14:00 on the scheduled day of arrival. All rooms which are guaranteed by a travel agent, deposit or prepaid will he held until 11:59 pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel. On the day of departure we ask all guests to vacate their rooms by 11:00 am. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Hotel.
Payment
We accept the following methods of payment: credit and debit cards – American Express, MasterCard, Visa, Diners, Visa/Delta, Visa/Electron, Maestro, JCB.
Your Rights To Cancel
The cancellation policy varies according to the rate when you booked. Rooms may be cancelled before [12 noon GMT] 48 hours before the arrival date. If you cancel your reservation 48 hours before arrival and have paid for the room in advance by debit/credit card, a refund will be processed to the same debit/credit card. Please note that it may take up to 5 working days before the refund reaches your account. If you cancel a reservation less than 48 hours before arrival and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night’s accommodation per room booked. If you decide to shorten your stay you must inform reception 48 hours before the day you wish to check out. Failure to do so will result in a cancellation charge [equivalent to one night’s accommodation per room booked. Bookings made with a Non Refundable rate cannot be cancelled, amended or refunded.
Our Right To Cancel
We may cancel your Booking at any time with immediate effect if:
• you do not pay us when you are required to do so;
• you behave antisocially towards any member of staff or resident guest;
We may also cancel your booking if we are unable to make a room available for you because of an event beyond our control, e.g. industrial action, explosion, fire, flooding, power failure, lack of water supplies or emergency evacuation. In this case we will contact you to let you know as soon as possible and if you have already paid for your room, we will refund your payment to you.
Damage
During their stay our guests are responsible for the room they have booked and are expected to leave it in the same state of cleanliness, general repair which they found it in. We reserve the right to charge your credit or debit card for any damage incurred to your room or any other area of the hotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.We reserve the right to enter rooms at reasonable times for the purpose of security, inspection, or to carry out cleaning, repairs and maintenance.
Guest Behaviour
Our guests are kindly requested to behave appropriately at all times and to comply with hotel procedures and/or requests with regard to conduct and respect for the property of the hotel, its employees, the other guests and health and safety matters. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or to members of our staff.
You must not:
• smoke anywhere inside Hotel premises, this includes the smoking of e-cigarettes.
• bring any potentially dangerous or hazardous materials or equipment onto Hotel premises;
• use any equipment which may set off the fire alarm system, such as toasters, mini cookers or portable grills;
• tamper with any fire alarms or emergency equipment;
• remove, damage or destroy any Hotel property;
• resell or transfer your Booking (or any part of it) or advertise, or otherwise offer a Hotel room for sale;
We reserve the right to refuse accommodation or services or to ask you and members of your party to leave the Hotel if, in our reasonable opinion, we consider that the provisions of this term have been breached. If this happens we have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
Children
All children (a person under 18 years of age) staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots are usually available but in limited numbers and are subject to availability. Please inform the Hotel at the time of booking if a cot is required.
Pets
No pets are allowed.
Personal Information
Personal information are stored and used by us in accordance with our Privacy Policy, which is available to view on our web site www.lordshotellondon.co.uk
Limitation of Liability
We will not be responsible for the loss or damage of any property left in the Hotel other than as required under the Hotel Proprietor’s Act 1956 and the Local London Authorities Act 2004 or any other applicable law. We will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees, contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract. Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.
If we are in breach of these Terms for reasons within our control we will only be liable for losses which are direct losses and are a reasonably foreseeable consequence of that breach.We are not responsible for loss, damage or theft of cash, jewellery or other valuables left unattended in guest rooms. Safe deposit boxes are available for the safekeeping of these items. We will not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:
• loss of income;
• loss of business;
• business interruption;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of reputation and/or goodwill; or
• wasted management, office, or other time.
Where we are liable to you (except as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty will not exceed the price of your Booking unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.
Applicable Law
These terms and conditions, their subject matter and formation are governed by and construed in accordance with English law.
Severability
If any provision or part provision of these Terms is deemed invalid, illegal or is for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us, the Company, to enforce our rights or remedies under these Terms or otherwise shall not be construed as a waiver by the Company of those or any other rights or remedies.
All rights of the Company not expressly granted in these terms and conditions are reserved.
Contact Us
If you require further information or have any questions regarding your Booking or these Terms then please contact us on +44(0)20 7229 8877 or email us at info@lordshotellondon.co.uk